Contact Us

Have questions or comments? Jarrow Formulas customer service is available Monday through Friday from 8:00am until 5:00pm PST.

You can also submit a question at any time.

Submit a question

telephone

Toll free: (800) 726-0886

(310) 204-6936

General Inquiries

Quick Questions

Orders

Where do you ship? Plus.svg Minus.svg

Currently, Jarrow.com only ships to addresses in the U.S. Contact international@jarrow.com for international inquiries.

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We currently offer Free Standard Shipping on orders over $59 placed on Jarrow.com. We offer two-day shipping for $9.99 or overnight shipping for $19.99.

How do I track my order? Plus.svg Minus.svg

You should receiving a shipping confirmation email with tracking information when your order ships.

Returns

What is Jarrow's return policy? Plus.svg Minus.svg

Our top priority to make sure all of our customers are satisfied with their purchases. If you are dissatisfied with an Eligible Product in any way, within sixty (60) days of the date of purchase of the Eligible Product, you may return the Eligible Product and request any one (1) of the following: a) a full refund of the purchase price, b) a credit in the amount of the purchase price redeemable for purchases made on our website or Jarrow Formulas®’ webpages linked to our website or c) replacement of the Eligible Product. Please call (310) 204-6936 or contact us and you’ll receive instruction on how to get a refund.

Refunds will be credited back to the credit card used for purchase. You’ll need your order number which is available on your Purchase Confirmation email, or, under “Orders” in your Account.

Subscribe & Save

What is Subscribe & Save? Plus.svg Minus.svg

When making purchases on Jarrow.com, you have the option to set up regularly scheduled deliveries and save 10% off each subscribed product.

How do I set up Subscribe & Save? Plus.svg Minus.svg

From a product page, select "Subscribe and Save" before adding to your cart. Select the quantity and delivery schedule that works for you. Your order will repeat based on the frequency you selected.

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You can modify, skip or cancel your delivery at any time. In advance of each delivery, you will receive an email notification reminder we will send you a reminder email showing the item price and any applicable discount for your upcoming delivery.

Probiotics FAQs

Do probiotics need to be shipped with cold packs? Plus.svg Minus.svg

Shipping refrigerated probiotics with insulation and ice helps maintain the highest levels of potency and efficacy.

How many live bacteria will there be at expiration? Plus.svg Minus.svg

Assuming the product is properly stored, the probiotic will meet label claims for potency at expiration.

I left the bottle out of the refrigerator overnight. Is it still good? Plus.svg Minus.svg

Yes, the loss to potency will be negligible.

Can probiotics be taken while on antibiotics? Plus.svg Minus.svg

Yes, probiotics may be taken while on antibiotics. We recommend that they be separated by at least 3-4 hours on either side.

Can Saccharomyces be taken with other probiotics? Plus.svg Minus.svg

Yes, probiotic bacteria may be taken at the same time as S. boulardii.

Can Fem-Dophilus be taken indefinitely? Plus.svg Minus.svg

Yes, probiotics such as Fem-Dophilus are safe for long-term use.

Can Fem-Dophilus be taken with other probiotics? Plus.svg Minus.svg

Yes, Fem-Dophilus may be taken with other probiotic products.

Are probiotics safe during pregnancy and breast feeding? Plus.svg Minus.svg

Yes, probiotic bacteria are safe during pregnancy and lactation.

Are probiotics safe to take on a long-term basis? Plus.svg Minus.svg

Yes, they are safe and recommended for long-term use.

Can I take more than the recommended dose? Plus.svg Minus.svg

Yes, more can be taken, though there may not be any further benefits beyond the recommendation.