Privacy Policy

Jarrow Formulas, Inc. and its affiliates (“we”, “us”, “our”, “Jarrow” or “Jarrow Formulas”) are committed to protecting and preserving your privacy. This Privacy Policy, together with our Terms of Use, and any other underlying agreements or terms, sets out the basis on which any data we collect from you, or that you provide to us, will be processed by us. This Privacy Policy also describes the manner in which we process, use and disclose information that you provide to us when you use our website and other online services, applications or advertisements (collectively, the “Site”).

Please read this Privacy Policy carefully to fully understand how we collect, share and protect information about you. This Privacy Policy is incorporated into and is a part of the Terms of Use for this Site. To access the Terms of Use, click here.

By using our Site, you agree that you have reviewed and understand the Terms of Use and this Privacy Policy and that you consent to our processing of personal information for the purposes stated herein.

We do update this Privacy Policy from time to time so please review this Privacy Policy regularly. If we materially alter our Privacy Policy, we will notify you of such changes by posting a notice on our Site. Your continued use of the Site will be deemed your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should stop using the Site, and you should notify us that you do not want your information used in accordance with the changes.

Information Collected

Personally Identifiable Information

“Personally Identifiable Information” is information provided voluntarily to us by you that identifies you personally, such as your name, address, telephone number, email address, or company name that Jarrow Formulas® may collect and store. Here are some examples of ways in which we may collect your Personally Identifiable Information on this Site:

  • We may collect your first and last name, mailing address and billing information if you purchase a product or service on this Site.
  • We may collect registration details about a product you purchase from Jarrow Formulas. This information may be tied to your name and mailing address.
  • We may collect your first and last name, email address, phone number or product or service details if you contact us with a question related to our products or services.
  • We may collect your first and last name, mailing information, email address and phone number if you register for Jarrow Formulas’ newsletter.
  • We may collect your first and last name, mailing information, email address and billing information if you download information from this Site.
  • We may collect your first and last name, date of birth and email address if you choose to participate in a contest or sweepstakes.

The above list only provides examples of the types of Personally Identifiable Information that may be collected on this Site. If you do not want Jarrow Formulas® to collect your Personally Identifiable Information, please do not provide it to us.

By submitting a telephone number to Jarrow Formulas® you agree that a representative of Jarrow Formulas®, or a third party acting on Jarrow Formulas' behalf, can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message.  Your consent is not an obligation to receive any of our products and/or services.

Use of Personally Identifiable Information Collected Via this Site

We may use Personally Identifiable Information that is collected on this Site for the following purposes:

  • To deliver services.
  • To alert you of special offers, promotions, sweepstakes and products or services from Jarrow Formulas®.
  • To fulfill the terms of a promotion.
  • To ensure this Site is relevant to your needs.
  • To help us create and publish content most relevant to you.
  • To notify you about a material change to this Privacy Policy or our Terms of Use.
  • To allow you access to limited-entry areas of this Site.
  • To contact you in response to sign up forms such as “Contact Us” or other inquiry.

Sharing and Disclosure of Personally Identifiable Information

Jarrow Formulas ® may share selected Personally Identifiable Information to help manage our business for things that include, but are not limited to, the following:

  • To complete your purchase. If you choose to make a purchase on this Site, we may collect from you your credit card number, billing address and other information related to such purchase, and we may use such collected information in order to fulfill your purchase. We may also provide such information, or other Personally Identifiable Information provided by you, to unaffiliated third parties as necessary to complete your purchase (for example, to process your credit card). You may also complete a purchase on this Site via PayPal, Google Pay, Amazon Pay, Shop Pay or other third party digital wallets (each, a "Payment Processor"). In order to fulfill your purchase, the Payment Processor may collect your credit card, debit card or other account number, billing address and other information related to such purchase. The information you provide to the Payment Processor is subject to such Payment Processor’s Privacy Policy.
  • To fulfill a service to you. For example, if you purchase or download an item from this Site, we may share your Personally Identifiable Information in order to provide the item to you. In addition, if you email us a question, we may use your email address to process your request and respond to your question. In addition, if you purchase a product via this Site, we may need to share your data with third parties in order to have that product delivered to you. Also, if you are entering a sweepstakes or contest, we may use your Personally Identifiable Information in order to fulfill the terms of that promotion.
  • To unaffiliated third-party service providers, agents or independent contractors who help us maintain our Site and provide other administrative services to us (including, but not limited to, order processing and fulfillment, providing customer service, maintaining and analyzing data, sending customer communications on Jarrow Formulas’ behalf, and entry collection, winner selection and prize fulfillment for contests, sweepstakes and other promotions). Because such unaffiliated third-party service providers that help us administer our Site will have access to users’ Personally Identifiable Information, if you do not wish for our unaffiliated third-party service providers to have access to your information, please do not register or submit any Personally Identifiable Information to us.
  • To comply with the law or in the good faith belief that such action is necessary in order to comply with the requirements of law or requests from law enforcement or government agencies, to comply with legal process served on us, or to protect and defend our rights or property, including the rights and property of Jarrow Formulas®, or act in urgent circumstances to protect the personal safety of our users.
  • To protect against potential fraud, we may verify with third parties the information collected from this Site. In the course of such verification, we may receive Personally Identifiable Information about you from such services. In particular, if you use a credit card or debit card to purchase services with us, we may use card authorization and fraud screening services to verify that your card information and address matches the information that you supplied to us, and that the card has not been reported as lost or stolen.
  • Jarrow Formulas® may leverage Adobe Analytics, Google Analytics, AdSense and similar analytics and/or internet-based advertising tools to help us improve on marketing techniques and utilize consumer information.

We will not use personal information we collected for materially different, unrelated, or incompatible purposes without providing you with notice and/or updating this Privacy Policy.

Non-Personally Identifiable Information and Cookies

We automatically collect certain information when you use this Site. For example, we may collect identifying information that allows us to track the number of users of this Site and the way users navigate through this Site. The types of identifying information collected may include the date and time you use this Site, the search terms that you use, the content you view, the products you purchase, your IP address and associated location information, as well as the operating software and browser being used to access or use this Site.

“Non-Personally Identifiable Information” may be technical or demographic information, such as your age, location, gender or interests. Non-Personally Identifiable Information does NOT identify you personally. Here are some examples of the Non-Personally Identifiable Information that is collected via this Site:

  • Internet Protocol (IP) address — Your IP address is a number that identifies each computer participating in a computer network.
  • Cookie — A “cookie” is a small text file that may be used to collect information about your activity on this Site or to track users across the Internet. For example, when someone visits a page within this Site, a cookie is placed on the user’s machine (if the user accepts cookies) or is read if the user has visited this Site previously. Some of the cookies we use may be flash cookies or Adobe cookies. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but if you do, you may not be able to take advantage of the personalized features enjoyed by other users to our Site.
  • Web Beacons (also known as “clear gifs,” “web bugs” or “pixel tags”) — “Web Beacons” are tiny graphics with a unique identifier, similar in function to cookies. Web Beacons may be used to count users who have visited certain pages of this Site and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Web Beacons can tell the sender whether and when the email has been opened. In contrast to cookies, which are stored on a user’s computer hard drive, Web Beacons are embedded invisibly on web pages.
  • Product Information — We may collect registration information or other details with respect to a product or service you have ordered or requested.
  • In some of our email messages to you, we may use a “click-through URL.” When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-throughs to help us determine your interest in particular topics and to measure the effectiveness of our customer communications. We use the information we collect to provide you with more relevant advertisements. This statistical information is also used to monitor the usage of this Site and for advertising purposes. This information does not include Personally Identifiable Information.
  • We may collect the above Non-Personally Identifiable Information from all visitors to our Site. If you do not want Jarrow Formulas® to have access to this information, please do not visit our Site.

To review your cookie preferences, click on the "Cookie policy" hyperlink in the footer of the Site.

Use of Non-Personally Identifiable Information Collected Via this Site

Non-Personally Identifiable Information is used as described above and in other ways as permitted by applicable laws.

We may combine Non-Personally Identifiable Information with Personally Identifiable Information collected from other sources, such as cookies, Web Beacons or outside sources.

We may also use IP addresses and anonymous demographic information in the aggregate to share with advertisers and market researchers for use for Jarrow Formulas® marketing analysis. While it is possible to correlate this information to particular individuals, we do not generally do so for information collected on this Site; however, we reserve the right to drill down into anonymous demographic information or otherwise correlate it to particular individuals in order to investigate unlawful conduct and/or breaches of any of our Terms of Use.

Sharing of Non-Personally Identifiable Information

We may also use the information we collect from cookies for marketing and product planning purposes and allow third parties, including advertisers, to place cookies and other technologies on your device. Our display advertising partners may then enable us to present you with retargeting advertising on other websites based on your previous interaction with this Site. Other companies’ use of their cookies is subject to their own privacy policies and not this Privacy Policy.

Children's Privacy

You must be 18 years of age or older to use this Site. This Site is not intended for children under the age of thirteen. Jarrow Formulas® does not knowingly collect or solicit any Personally Identifiable Information from anyone under the age of thirteen or knowingly allow such persons to use this Site. If you are under thirteen, please do not attempt to register on this Site or send us any Personally Identifiable Information. If you have reason to believe that we have collected any Personally Identifiable Information from someone under thirteen years of age, please have the child’s parent or guardian contact us.

Opt-Out

From time to time, we communicate with users who subscribe to our services via email. For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our products and services and to send notices and other disclosures as required by law. You have consented to receiving such emails by providing your email address.

International Transfer of Information

If you are visiting this Site from outside the United States and provide us with Personally Identifiable Information, please note that your Personally Identifiable Information may be transferred, stored and processed within the United States. The data protection or privacy laws in the United States may not be as comprehensive as those in your country.

By interacting with this Site, you are consenting to the transfer of your Personally Identifiable Information and you understand that Jarrow Formulas® may transfer that information to its affiliates and subsidiaries or to other third parties, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world.

Registration Data and Your Obligation to Keep Your Access Rights Secure

You promise to provide true, accurate, current and complete information about yourself as prompted by a registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of this Site. You are entirely responsible for any and all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security of which you become aware. You are responsible for taking precautions and providing security measures best suited for your situation and the intended use of the registration and Site.

Third Party Websites

This Site may contain links to other third party websites. Jarrow Formulas® does not endorse and is not responsible for any third party websites, products, services or business practices.

This Privacy Policy applies only to the Jarrow Site. This Privacy Policy does not apply to any websites managed, maintained, and/or hosted by third parties not directly affiliated with Jarrow that you may visit, e.g., via a link provided through this Site or on a website maintained by any third party. Jarrow does not control the privacy policies of other websites to which we may provide hyperlinks and assumes no responsibility for the privacy or security of information you provide to any third party through linked websites or any other means. We urge you to review the privacy policy of any website you visit. We are not responsible for the privacy practices or the content of these other websites.

With respect to purchase transactions through the commerce solution which is accessible through this Site, users may be required to provide Personally Identifiable Information (including credit card information) directly to a third party retailer in connection with the sale of products through this Site, and any information so disclosed to such third party shall be governed by such third party’s privacy policy.

Bankruptcy; Mergers and Acquisitions; Assignment

If we should ever file for bankruptcy or merge with another company, or if we should decide to buy, sell or reorganize some part or all of our business, we may be required to disclose your information, including to prospective or actual acquirers in connection with one of these transactions. We may also sell, rent, disclose or transfer your Personally Identifiable or Non-Personally Identifiable Information to a successor entity in the event of a corporate merger, consolidation, sale of assets or other corporate changes respecting Jarrow Formulas®.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy or any portion of this Privacy Policy from time to time in our sole discretion. However, if we materially change this Privacy Policy we will notify you by posting a notice on our Site. If you do not agree with the changes to our Privacy Policy, do not use our Site. 

Jarrow Formulas® Security

Any information that you transfer to Jarrow Formulas® is done at your own risk. Jarrow Formulas® makes reasonable efforts to secure our systems. However, this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of firewalls and secure server software. The safeguards we use reflect, in a commercially reasonable manner, the nature of the information you have supplied to us and the nature and scope of our business.

Jarrow Formulas® does not make any warranty, express, implied or otherwise, that Jarrow Formulas® will be able to prevent any loss, misuse, unauthorized access to or alteration of, Personally Identifiable Information or information you transmit to us through this Site or otherwise. Therefore, by submitting any information to us through the Site, you do so at your own risk. 

We urge you to take every precaution to protect your Personally Identifiable Information when you are on the Internet or storing such information on your device. This Privacy Policy does not extend to anything that is inherent in the operation of the Internet and therefore beyond our control.

California Privacy Rights

If you are a resident of California, effective January 1, 2020, you have the following rights under the California Consumer Privacy Act of 2018 (“CCPA”):

  • to know what categories of Personal Information about you we have collected and used, including how the Personal Information was collected;
  • to know what categories of Personal Information are being sold or disclosed and if it is being sold or disclosed to third parties and a list of categories of information that are sold, or, to know that your personal information has not been sold;
  • to opt out of the sale and/or sharing of your Personal Information, if applicable;
  • to access your Personal Information, including the right to download or transfer Personal Information collected during the previous 12 months;
  • to request that your Personal Information be deleted;
  • to request that your Personal Information be corrected;
  • to request that we limit our use of your sensitive personal information; and,
  • to equal service and equal price for goods or services even if you exercise your rights under the CCPA.

To learn more about your rights under the CCPA, please click here to visit our “California Privacy Rights Notice” page. 

Note that some of our third party analytics providers may be considered a "sale" and/or "sharing" under the CCPA, and as such, we provide California residents with the ability to opt-out of this sale or sharing. If you are a California resident, you may request to opt-out of the sale of, or sharing of for cross-context behavioral advertising, your personal information. Click here for more information.  

We will not discriminate or retaliate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Contacting Jarrow Formulas®

If you have any questions or complaints about this Privacy Policy or our privacy practices, please contact us. All information you provide in any written communication will also be covered by this Privacy Policy.

Jarrow Formulas®
15233 Ventura Blvd., Suite 900
Sherman Oaks, CA 91403
privacy@vytalogy.com
(800) 726-0886

Accessibility Statement

We are committed to making sure that our Site is accessible to everyone. To access this Privacy Policy in an alternative form, please call us at (800) 726-0886 or contact us via privacy@vytalogy.com. For more information, please see our Accessibility Statement here.

Effective Date: January 1, 2023